The paradigm behind E –learning has brought about an inventive way of expanding accessible compass of Education to many people by using mobile and wireless technologies. With a distinct approach from E-learning, M- learning leverages interaction and collaboration between educational community and mobile learners; in increasing, broaden and widen learner’s assimilation and retention faculty.

The proliferation of mobile devices in our society, coupled with the projected billions of mobile users by several independent research groups, has contributed to huge opportunities for several industries like banks, airlines, education institutes and others to take advantage of mobile device’s in reaching out to more prospective customers , clients or students .

From the educational perspective, innovative learning experiences, resourceful teaching methodologies and models are highly needed to be designed in order to fully maximize this latest advancement in mobile and wireless communication industry. In this respect, education and learning can be flexibly delivered in a manner of “Whenever you want it” and “Wherever you want it” using a mobile device as compared to the traditional learning approach of being physically present in the classroom.

Looking at the palpable limitations of mobile devices; which poses some barriers to the general success of M-learning applications, the absorption of a powerful CRM tool; IVR (Interactive Voice Response) will be discussed in this paper to further enhance M-learning service delivery to more prospective students by broaden accessible channel to education for both normal users and visual impaired users.

The text–to-speech (TTS) feature of an IVR system provides an avenue for users to communicate with the educational portal via voice command with a proactive response of reading course materials to student’s with a m-learning application by just using voice command or touchtone. This will in turn save students from the rigor of fixing their eyes on small resource constrain mobile devices.

The primary objective of online education (E-learning) is to provide education for learners at their best convenience with utmost accessibility while on the move. Easy access at learner’s convenience is therefore needed to be achieved before m-learning service could be described as a success.

Having an application that accommodates speech technology helps the visually impaired students to fully engage in online education and also, to avoid difficulties that could be associated to the tradtional e-learning methods for disable students that requires special usage of skills to be able to use screen readers, screen magnifiers and narrators. Most m-learning applications which are readily available today does not accomodate for students who are visually impaired, as such these paper will discuss the issues of learning difficulties faced by the visually impaired students in greater depth, and it will be followed by a conceptual framework that could facilitate the content delivery of m-learning solutions little with the aid of an interactive voice response system.