ABSTRACT VIEW
CHALLENGES AND OPPORTUNITIES OF AI INTEGRATION IN HIGHER EDUCATION QUALITY ASSURANCE SYSTEMS
N. Fardows1, S. Jaffar2, S.D. Marriam2
1 Forman Christian College (A Chartered University) (PAKISTAN)
2 National Health Service (UNITED KINGDOM)
The integration of Artificial Intelligence (AI) into Quality Assurance (QA) systems in higher education is reshaping the landscape of academic evaluation and institutional improvement. This paper delves into both the opportunities and challenges that AI presents in this context, aiming to provide a comprehensive understanding of its potential and limitations. The study employs a mixed-methods approach, combining qualitative and quantitative research methodologies. Qualitative data is gathered through interviews with key stakeholders, including academic administrators, QA professionals, and AI developers, to capture insights into the practical challenges and ethical considerations of AI implementation. Quantitative analysis is conducted using case studies from institutions that have piloted AI-driven QA systems, focusing on metrics such as efficiency gains, accuracy in evaluations, and predictive capabilities for student outcomes.

The analysis reveals that AI can significantly enhance data analytics, automate routine administrative tasks, and offer predictive insights that support decision-making processes in QA. However, the results also highlight critical challenges, including potential biases in AI algorithms, concerns over data privacy and security, and the necessity for significant investments in technological infrastructure and staff training. The paper concludes with a discussion on strategic frameworks for effective AI integration, emphasizing the need for a balanced approach that addresses ethical, legal, and operational considerations.

This research provides actionable insights for policymakers, educators, and technology developers, suggesting that while AI holds substantial promise for transforming QA in higher education, its implementation must be carefully managed to mitigate risks and maximize benefits. The findings underscore the importance of a collaborative, interdisciplinary approach to AI adoption, ensuring that it serves as a tool for enhancing, rather than complicating, the pursuit of academic excellence.

Keywords: Artificial Intelligence (AI), Quality Assurance (QA), Higher Education, Academic Standards, Automated Administrative Processes, Ethical Considerations, Data Privacy, AI Bias, Technological Infrastructure, Stakeholder Analysis, Mixed-Methods Approach, Strategic Frameworks, Institutional Improvement.

Event: EDULEARN25
Session: Quality in Education
Session time: Tuesday, 1st of July from 15:00 to 16:45
Session type: ORAL