ENHANCING ACADEMIC SUCCESS AND REDUCING STUDENT DROPOUT IN HIGHER EDUCATION: A PRELIMINARY CASE STUDY
A. Cunha1, J. Lima1, A. Gonçalves2, C. Ribeiro3, C. Palmeirão1, S. Ramalho4, M. Carvalho1
Promoting academic success in higher education (HE) has been the focus of increasing concern and numerous studies, including recent systematic literature reviews. This study presents the preliminary findings of an investigation into implementing the UCP4SUCCESS Project at the Universidade Católica Portuguesa, a comprehensive institutional initiative designed to enhance academic success and reduce student dropout rates in higher education. Academic success is a multidimensional concept encompassing experiential aspects (e.g., student engagement, satisfaction, and persistence) and outcome-based measures, such as the ECTS (European Credit Transfer System) completion and retention index. While student retention is influenced by various factors, including academic integration, personal motivation, and external conditions, higher education institutions (HEIs) are crucial in fostering supportive environments that promote student success.
The UCP4SUCCESS Project addresses these challenges through an integrated, cross-campus action plan centered on six key initiatives:
(a) developing a predictive model and real-time risk assessment system to identify students at risk of dropout;
(b) launching a digital portal for first-year students to facilitate access to institutional resources and communication with academic agents;
(c) strengthening the Peer Mentoring program through capacity-building and the expansion of mentoring groups;
(d) institutionalizing teacher-led tutoring programs to ensure continuity and innovation in academic support strategies;
(e) promoting cultural and creative engagement activities to enhance students' sense of belonging; and
(f) implementing merit-based scholarships for students demonstrating progress.
A mixed-methods research approach was adopted to examine the effectiveness of these interventions. Data collection methods included unstructured interviews with students, satisfaction surveys, and a review of relevant literature on tutoring programs. Preliminary findings indicate promising outcomes: the CulturaUCP initiative has successfully organized cultural activities on each campus; the digital portal has hosted five student webinars on key transition challenges, digital tools, well-being, self-awareness, time management, and career readiness, as well as two faculty webinars on student-centered teaching methods and transversal skills development. Additionally, progress has been made in developing the portal's website and content. Ongoing efforts focus on evaluating the impact of the predictive risk assessment system and the scholarship program. The preliminary findings suggest that the UCP4SUCCESS Project contributes to a more inclusive and equitable HE experiences by addressing structural and social barriers to academic success. Integrating predictive analytics and real-time data monitoring enhances institutional decision-making and resource allocation, fostering a more data-driven approach to academic support. These measures aim to strengthen student engagement, satisfaction, and academic performance, ultimately promoting a holistic and sustainable model for student success in higher education. By leveraging innovative methodologies and technology-driven solutions, the project aims to create an innovative framework for academic success and student retention, potentially applicable to other HE institutions.
Keywords: Higher Education, academic success, student support.