This qualitative cross-case study aimed to explore effective communication in suburban and urban schools. The study investigated K-12 leaders' perceptions of effective communication with parents in suburban and urban school districts.

Three open-ended questions guided the research:
1) What are principals’ perceptions of effective communication with parents?,
2) What are principals’ perceptions of effective strategies of school-home communication?, and
3) What are the barriers that may obstruct effective communication between principals and families?

This cross-case study is unique as it focused on school leaders' perspectives to define effective communication. Strategies, methods, and barriers were identified by participant school leaders. The findings of this study resulted in four primary themes: the definition of effective communication, strategies of effective communication, methods and ways of effective communication, and barriers to effective communication. By capturing the voices of K-12 leaders in suburban and urban schools, this study provides valuable insights into the strategies and practices that enhance communication within schools. The study offers a comprehensive understanding of how school leaders navigate communication challenges and leverage effective communication to foster a positive school environment. The findings from this study can inform policy makers, educators, and administrators on best practices for improving communication in schools, ultimately contributing to better educational outcomes.

Keywords: School-home communication, educational leaders, effective communication, communication barriers, communication strategies, communication methods.