FRAMEWORK-DRIVEN DESIGN FOR ONBOARDING IN TECHNICAL INDUSTRIES: THE CASE OF CERAMIC KILNS AND VIRTUAL REALITY
M.L. Torres-Barreto1, L. Nava Cobos2, C. Giraldo Giraldo3
The integration of adaptive methodologies and emerging technologies has become a cornerstone for enhancing onboarding processes in technical industries. This paper explores the synergistic application of the initial stages of the CAMALEÓN Framework—which emphasizes client-centric diagnosis, needs absorption, and value maximization—and virtual reality (VR) as a tool for designing personalized and effective onboarding programs. Using the case of industrial ceramic kiln training, the study investigates how this combined approach can lay the groundwork for optimizing practical learning and skill transfer.
The research focuses exclusively on the design phase of these onboarding processes. During the "conversing with the client" phase, conversations were conducted with stakeholders to identify the most critical stages of their production process. These discussions, combined with proposed diagnostic tools, revealed that the kiln operation phase represented the most significant challenge and an area with high potential for operational improvement. The "absorbing needs" phase conceptualizes the design of immersive VR mockups to replicate key real-world challenges identified during diagnostics. Finally, the "maximizing value" phase outlines metrics to evaluate future outcomes and adjust the program dynamically. Although the metrics and VR scenarios are not implemented in this study, their design is a critical foundation for subsequent research.
This study contributes to the literature by proposing a replicable framework that combines agile methodologies with VR-based conceptual designs, offering a roadmap for industries seeking to enhance the design of training programs in specialized technical fields. The implications of this research extend to broader applications, highlighting the potential of technology-driven onboarding systems to transform workforce training in various sectors.
R.Q.: How can the use of the CAMALEÓN Framework and virtual reality contribute to the design of effective onboarding processes for critical operations in the ceramics industry?"
Objective:
To explore how the use of the CAMALEÓN Framework, combined with virtual reality, can contribute to the design of effective onboarding processes for critical operations, focusing on the case of ceramic kiln training."
Keywords: CAMALEĆN Framework, virtual reality onboarding, ceramic kiln training, onboarding process design, technical operations optimization.