EMERGING TREND OF CUSTOMER SATISFACTION IN ACADEMIC PROCESS: AN APPLICATION SPC & TAGUCHI’S ROBUST PARAMETER DESIGN
R. Debnath, R. Shankar, S. Kumar
Event: ICERI2008 Session: Quality Assurance and Accreditation (II) Session time: Monday, 17th of November from 12:00 to 13:30 Session type: ORAL Room: El Jardin Presentation start time: 13:00 Session chair: Sue Jackson. University of the Arts London (UNITED KINGDOM)