SHIT-SHOW SERVICE FAILURE PREVENTION: LARP EXPERIENCE-TRAINING IN DELIVERING BAD SERVICE
A. Woodside, R. De Villiers, P. Mir-Bernal
Event: INTED2025 This paper is indexed in IATED Digital Library. Session: Workplace & Lifelong Learning Session time: Monday, 3rd of March from 15:00 to 16:45 Session type: ORAL Room: 2 Presentation start time: 15:15